7reels Privacy Policy — User Data Protection
Your privacy is our priority. This document transparently explains how 7reels collects, uses, stores, and protects the personal information of users on our platform in Malaysia.
Last updated: January 2026
1. Information We Collect
When you register and use the 7reels platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information
- Your full name, email address, and phone number as provided during registration.
- Date of birth (for age verification — users must be 18 years of age or older).
- Your chosen username and password (passwords are stored in encrypted form).
- Identity verification documents if requested as part of the KYC compliance process.
Device & Browser Information
- IP address, device type, operating system, and browser version.
- General location data based on IP address (country or state).
- Login timestamps and session activity are recorded for security purposes.
Local Payment Information
For transactions in Malaysian Ringgit (MYR), we may retain the associated bank account or e-wallet name. Full card numbers and other sensitive details are never stored by 7reels — all payment processing is handled by payment providers that comply with industry security standards.
Platform Usage Data
- Betting records, game types played, and transaction history.
- Your saved preferences and account configuration settings.
- Records of interactions with our customer support team.
2. How We Use Your Information
All information collected by 7reels is used responsibly for legitimate and specific purposes. We do not use your data for anything unrelated to the services you use.
- Account management: Processing registration, login, identity verification, and password recovery.
- Transaction processing: Processing MYR deposits and withdrawals securely and accurately.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Customer support: Responding to enquiries, resolving technical issues, and providing assistance to users.
- Service improvement: Analysing aggregated usage patterns to improve the platform, navigation, and mobile experience.
- Legal compliance: Meeting Malaysian legal requirements relating to the operation of online platforms.
- Platform communications: Sending important notices relating to your account, changes to our terms, or security updates.
3. Cookies & Tracking
The 7reels platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.
Types of Cookies Used
- Session cookies: Maintains your login state during an active session. Automatically deleted when you close your browser.
- Preference cookies: Saving your preferences such as language and display mode.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform.
- Security cookies: Helps identify suspicious sessions and keeps your account secure.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in.
4. Data Storage, Security & Information Sharing
Data Security
7reels takes appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL encryption for all communications between your device and our servers.
- Password storage using an irreversible hashing method.
- Strict internal access controls — only authorised personnel may access user data.
- Continuous monitoring to detect any unusual activity.
Data Retention Period
Account information is retained for as long as your account remains active. Following account closure, certain data may be kept for the period required by law or for dispute resolution purposes. Data that is no longer needed will be securely deleted or anonymised.
Sharing With Third Parties
7reels does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share information in the following circumstances:
- Payment providers: Transaction information required to process MYR deposits and withdrawals.
- Legal requirements: Where required by a court order or regulations applicable in Malaysia.
- Rights protection: To prevent fraud or to protect the rights and safety of other users.
All third parties working with 7reels are required to uphold data protection standards equivalent to our own policy.
5. User Rights Over Personal Data
As a 7reels user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Contact 7reels support to submit an access request.
If any of your information is inaccurate or out of date, you can update it via your account settings or by contacting our team.
You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
To submit any data rights request, contact the 7reels support team by email at [email protected]. We will process your request within a reasonable timeframe and provide a clear response.
6. Policy Changes & How to Contact Us
7reels reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable legal requirements. When material changes are made, we will display a notice on the platform and update the "Last updated" date at the top of this page.
Continued use of the 7reels platform following any policy changes will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 7reels, please reach out to us via:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 3 business days.
For general questions about the platform, please visit the FAQ which contains a comprehensive guide for Malaysian users.